Tuesday, April 23, 2013

You have been impacted

"You have been impacted."  

That's what I was told at the one-on-one meeting with my boss.  I joined a new club first thing in the morning on my 59th birthday.  The club has many members.  And each of them has had a similar meeting.  But they have been told many different things.

"Impacted?"  I was confused.  Does that mean that some mass has hit me at a high rate of speed?  I didn't feel it.  Or is it more like a tooth, where one becomes impacted upon failing to emerge properly, resulting in twisting, tilting or displacement?  That sounds more like what happened.  I'd also note that the teeth most likely to be impacted are the wisdom teeth, and judging by those left behind, the term seems quite appropriate.

The common parlance is that one is "laid off."   When speaking to one in this situation, care should be taken to make sure the second word is added.  While the layees may feel they have been screwed, they certainly find the latter word to be the more operative of the two.

But management does not like to use the common term.  It is too harsh for the ears.  There is a need to soften the blow.  Not for the employee, mind you...for themselves.  No one likes to talk about laying someone off.  It seems so cruel.  It is an active verb, connotating a willful act by the manager.   Telling someone they have been impacted is passive on the part of the informant.  It's as if the manager was helpless to intervene as the meteor shower struck, and without participation from management, the employees have been impacted.  And due to the seemingly random nature the selection process involved, perhaps the meteor shower analogy is not far off.

"Downsizing" is a favorite euphemism.  It is as if the company is like a tube of toothpaste, unavoidably rolled up from the distant end, and employees are squirted out of the nozzle, which is coincidentally nearby.  But it is an odd term to be applied to a person.
"You have been downsized," announces the manager.
"Oh my God," shrieks the ex-employee.  "I used to be 6 feet tall.  How small am I now?"
"No, no, no.  The company has downsized you."
"So my waist used to be a 38, and now it's a 34?  My doctor will be pleased."

Management almost never lays anyone off.  No, they prefer to rightsize, redeploy, and optimize the workforce.  Funny how the optimizations rarely reduce the management-to-employee ratio.  I guess there are just never enough managers prior to the optimization.

Sometimes the company conducts a Reduction in Force.  As if a Sith Lord has intervened.
"Use the Force, Luke."
"I'd love to, Obi-wan, but I'm afraid I can't.  It's been reduced."
"Better turn that targeting computer back on."

Occasionally, the employee gets a good deal from the situation.   Some companies provide a Termination Allowance Plan.  This one seems properly acronymed.  It's easy to visualize the boss coming by and tapping you on the shoulder.
"Come with me," he says with a wink.
"Looks like Johnny's been tapped," they mutter after Johnny is out of sight.
"What a lucky dog."

In the UK, people are "made redundant."  I repeat...made redundant.  "I'm sorry, Mr. Churchill, but I'm afraid that current conditions have made you redundant."  Then the ex-employee has to tell everyone over and over what has happened, so I suppose this charming English phraseology is appropriate.

Companies also streamline.  I can just see the managers watching the employees in the wind tunnel.
"Wow, Johnson is really creating some wind resistance."
"Yeah, I guess we'd better let him go."
Let go?  That's another whole thought process.  Was Johnson tugging at his leash?  Letting someone go implies previous restraint.  Poor Johnson.  I hope he recovers from the chafing he got from straining against the straps.

Companies rebalance, off-board, cost-cut, blah, blah, blah, blah, blah.

But it's not just management that uses clever terminology.  Employees also have many ways to say they have been laid off.

Many of them relate to moving and separation:
One can be shown the door, outcast, sent away, plank-walked, chewed and spit, expelled, thrown back, released, returned to the pool, removed, excreted (out and on).  OK, no one says the last one, but they clearly use words that clearly mean the same thing.

Some recall violent activity:
The employees are decimated, rubbed out, eliminated, erased, whacked and so on.  This is a terrible thought process, indicating that the employee thinks that there is no life after this job.  What an awful thought.  The implication is that you have no value outside of the narrow niche you have been filling for your current employer.  Don't believe it for a minute.  At the very least, there are many burgers yet un-flipped.

Some terms are hard to classify:
I've been toasted, purged, made historical, scapegoated, and my personal favorite, surprise-retired.  That's what happened to me.  I had not thought about a retirement date, and then one was thrust upon me.  For the better.  I had not realized that the annuity that gets me to the poverty level would be so useful.

Some are specific to particular industries:
One can be vaporized (at the perfume company),  torpedoed (Navy defense contractor), sunk (at the marina), put out to pasture (at the track), pasteurized (at the dairy farm), junked (collision shop) or have reached escape velocity (NASA).

Some terms are sports related:
You've been scratched, removed from the roster, benched, permanently suspended, run-down, tagged out, traded (when others are hired), substituted, or red-carded.  Though the actions may be punitive, the sports analogy provides a good next step.  Go find another team.

Some are pragmatic:
One finds himself situated to collect unemployment benefits, capable of providing an income number that looks really good on the FAFSA form, or having ample time to look for a new job.  All true.  And all to be used to advantage.

And some are positively uplifting:
You can be freed, free-at-last, unshackled, paroled, unrestrained, given the gift of time, unchained, and provided with a new opportunity.  And you have!   Though you probably won't like it initially, being laid off is really an opportunity.  A chance to join a new coffee klatch.  Time to set new goals.  A golden opportunity to meet a whole new group of people.  Time to annoy your spouse by being home so much, and to devise entirely new excuses about why the basement isn't finished.  A chance to get out of the rut.  Time to figure out who you want to be and what you want to do for the rest of your life.  Or at least the next section of your life.  

Not a bad situation, even if you do end up making the coffee much of the time.

23 comments:

  1. Brilliant. I'm about to be part of another "right sizing". They didn't get it right yet. A Taylor with this success rate would never find a job -- either.

    May I post a copy of this in my office?

    Carl.

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  2. I do believe back in the 90's I was "Let Go", as if I had been under lock and key until that point. So kind of them to open my bird cage and let me test my wings!

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  3. I was "surprise-retired" too. I hadn't thought about not working yet, but after the initial shock, it's not bad at all. And I do have the FAFSA to fill out this year...

    Great little piece!

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  4. Ah - the axeman commeth. Your day of comeuppance hath comed up. Does this mean the garage gets finished and the work parties will have to end? So many questions to be answered. Sorry the day came but I'm sure you will come out stronger on the other side.(that's total BS too you know).

    Hope to see you this summer at The Landing (if you can still afford the property tax). I think I escaped just in time.

    Mark V

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    1. Escaped? Hell !!! It was the sale of your place that drove the new assessments!

      The garage will never be finished. Why would I ruin all that fun?

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  5. Bravo Randy, very well written. If anyone is looking for the best and the brightest I would suggest to look outside the walls of Kodak. Most are long gone.

    Tony

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  6. Hi Randy! Glad to hear you're enjoying the "new world"!

    It's interesting reading your blog and thinking about the effect the word "impacted" had on you. Having sat on the other side of that conversation for 22 years, I can tell you that there is no good way of delivering that news, and no words that can thwart the flood of emotions that both the "impactee" and "impactor" feel at that moment in time. I always feel that a relationship that I've enjoyed is lost at that moment, and no matter how good a person's position may seem I know that I've changed their life forever. I've never gotten used to it, or lost the significance that my words have on the other person. Most of all I feel anger for the lack of leadership at the top of the company that couldn't see this train coming down the track. A 550 acre manufacturing site cannot sustain itself without something to manufacture, and our headlong dive into the digital world was doomed from the very start. A visionary such as George Eastman would have seen the wave coming and ridden it into the next century with success and dignity. Instead we've stripped out and tore down all of the capability we had. Such a shame.

    In any case, your words struck a chord. I'm glad you were able to work your way through it and end up in a much better position. That's what winners do!

    -Tom Pritchard

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    1. Very well written Tom. Throughout my career I stayed on the the technical side of the business so I never was in the position of giving such a terrible message to a fellow worker. To be honest with you I couldn't of done it. If I had to do it once I would of been hell bent to find another job.
      It is also hard to come to grips with the fact that many of the people delivering the news are highly paid individuals, and in some cases senior managers, that should, simply because of their status, take responsibility for the failure of the company. Instead you read about bonuses, and in some situations, promotions.
      People I have met at the not so big K were some of the best people I've ever met. Unfortunately if the system favors you, you can get caught up in this group mentality that such a system has to be right and just. Only when you become rejected by the system, you begin to question everything.
      Tony

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    2. I never felt favored. Only tolerated.

      Maybe that's why I always questioned.

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    3. Ha ha ha. Yeah so did I. I never felt favored either, but my definition of favored is the system keeps you.
      I better be careful because people in the system will label you as bitter if you question the system. Ha ha ha. It reminds me of some Twilight Zone episode I saw awhile back.

      I say the good weather is slowly coming and in my opinion, one of the best months of the year is around the corner. The the best part of it all is I'm free to enjoy it.

      Let freedom ring!

      Tony

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  7. Randy;

    I always hated the term impacted. From the other side; when they told me I was "not impacted", or better yet, "not impacted by this", I replied; "No. We all were."

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  8. Having had the pleasure of being impacted twice I like to say that I've taken it on each cheek (you decide which cheeks I'm talking about) and so there is nowhere else to take it. I suppose a blow to the belly is possible. Or a kick in the shin. Or upper cut to the chin... anyhow I prefer to view them from an optimists vantage point as a knock upside the head to say "hey, there's a better opportunity with your name on it!"

    Great post :-).

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    1. "I always refer to it as a kick in the chops," he said, cheekily.

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  9. I have a cousin that got caught in one of the early Kodak layoffs. Wow could it be over twenty years now? Guess so. Anyway, at that time he said that the phrase going around that best described the experience was 'It was the worst party I was ever asked to leave!'. I personally favor the old saw 'kicked to the curb'.

    Don

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  10. When I was ready to leave 2 years ago, I fought very hard to get downsized from Uncle George's house (now known by some as the UnKodak or Polaroid Jr.). Corporate Engineering had a downsizing, but allowed no volunteers. Somehow they had lost the techniques required to "box in" those skill sets that they felt they needed to hang on to for, what, another 5 months. Rather than allow several of us veterans to leave happily with a bit of a bonus in our pockets, they chose to lay off several of my friends and cohorts who still had kids in elementary, middle, and high school and college and who still had mortgages and second mortgages to pay off and who still needed to build up their retirement accounts. A year and a half later, I am still angry about that decision - not the money lost to me, but the fact that they LAID OFF people rather than let volunteers go peacefully into the happy grazing lands.

    Thanks for the opportunity to vent once again. Let it go, Skip... Let it go, Skip... Let it go, Skip...

    Time to hit the Fitness Center, Randy!
    Skip L.

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    1. Skip L. You always made the Kodak experience enjoyable. Eating peanuts and watching them dismantle the building across the street from your office are memories that put a smile on my face!

      Tony

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  11. Where's the little Thumbs Up button on this website?

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    1. Perhaps you could go here: https://www.facebook.com/randy.fredlund?ref=tn_tnmn

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  12. In these impacted times, Management has never had the wisdom to manage to higher levels, to release those that really needed to go or to keep those that really knew how to do their work. Each wave of rightsizing ended up being a loss-of-institutional-knowledge that only accelerated the demise of the company. And the management that held onto their jobs were part of the problem not part of the solution. I allowed myself to be downsized in 2008 (I didn't accept the offer of a lower position) and I really have found it to be one of the best decisions I could have ever made!!!

    A great subject to write about and a nice grouping of thoughts and words to convey the confusion of poor management that drives these things!

    John F.

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  13. Randy - your piece is brilliant. Let's not forget IBM's BS terminology.... "you have been impacted by a resource action". Then, in a lot of cases you are forced to train your replacement or you don't get the severance package. Gotta love it.

    Remember this one? "I married him for better or for worse, but not for lunch"

    Best,
    Rich C

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  14. Randy, you have caught the wave of innovators and that wave is growing. Thanks for sharing these insights – that will keep momentum alive for many. People ARE the capital of great products and whenever we fail to value people as capital the rest is toast!

    Whenever management is helped to see potential in people and brainpower as capital – they shift and move in new directions, but we all need new approaches to facilitate this shift. I see several key brain facts corded through your thoughtful post here.

    One for instance is that fear and stress shut down innovation and growth. Another brain fact that impacts us on this topic relates to the way personal intelligence can lead to organizational growth – especially in down-times!

    Thanks for unique intelligences you bring to the table that move us more in the direction of people as capital! It’s a new era and yet it will take new brainpower to shift innovative ideas into realities that trigger growth we can see:-)

    Best, Ellen

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